Government
Government Agency — Citizen Portal Modernization
A slow, dated citizen services portal rebuilt for scale and accessibility.
Software DevelopmentDigital Marketing
The Challenge
A government agency's citizen portal was slow, hard to use on phones, and failed accessibility standards — excluding many of the people it was meant to serve.
Our Approach
We rebuilt it mobile-first with accessibility baked in, optimised for low-bandwidth connections, and load-tested it for peak demand.
The Outcome
Page loads dropped from seconds to under a second, the portal met accessibility standards, and citizen satisfaction scores rose.